Refund Policy

Last updated: 11 June 2025

At CivilRecords.co.uk, we strive to ensure your satisfaction with our services. However, if you are not satisfied, this Refund Policy outlines the conditions and process for requesting a refund.

1. Eligibility for Refunds

Refunds are considered on a case-by-case basis and may be issued in the following situations:

• If the service was not delivered as described.
• If there was a processing error on our part.
• Where legally required by consumer protection laws.

2. How to Request a Refund

To request a refund, please contact our customer support team at support@civilrecords.co.uk within 14 days of your purchase. Provide your order details and the reason for the refund request.

3. Refund Process

Once your request is received, we will review it and notify you of the approval or rejection within 7 business days. If approved, refunds will be processed using the original payment method within 14 business days.

4. Non-Refundable Items

Certain services or fees may not be refundable, including:

• Processing fees
• Services already completed and delivered
• Third-party fees

5. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated revision date.

6. Contact Us

If you have any questions about our Refund Policy, please contact us at privacy@civilrecords.co.uk.