Privacy Policy

Last updated: 11 June 2025

At CivilRecords.co.uk, your privacy is our priority. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

We may collect and process the following types of personal data:

• Full name, address, date of birth
• Contact information (email address, phone number)
• Document details (e.g., birth/marriage/death certificate info)
• Payment information (processed securely via third-party providers)
• IP address, browser type, and usage data for site analytics

2. How We Use Your Information

We use your data to:

• Process your application for official records
• Provide customer support and notify you of application updates
• Improve our services and website experience
• Comply with legal obligations

3. Sharing of Information

We do not sell or rent your personal information. Your data may be shared with:

• Government departments or registrars (to process your applications)
• Payment providers (for secure transactions)
• Our internal team or service providers (under strict confidentiality)

4. Data Security

We implement industry-standard security measures to protect your data from loss, misuse, or unauthorised access. All transactions are encrypted using SSL, and sensitive data is only retained as long as necessary.

5. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent at any time
• Lodge a complaint with the ICO (Information Commissioner’s Office)

6. Cookies

We use cookies to enhance user experience and analyse website traffic. By continuing to use our site, you consent to our use of cookies as outlined in our Cookie Policy.

7. Contact Us

For any questions regarding this Privacy Policy or to exercise your rights, please contact us at:

Email: privacy@civilrecords.co.uk
Address: Civil Records UK, London, United Kingdom